Login

Register

Login

Register

Returns & Refunds Policy

 

At Bestshopping.co.nz you deserve to shop with the FREE return!

We understand not every single purchase could match your expectations even it is due to simple reasons such as you only just realized you have made an incorrect purchase.  No worries!  As long as you fit into the conditions listed below and followed the required step in contacting our support team beforehand, then there are no questions asked.

 

Change-of-mind Return Terms & Conditions:

 

  • You will have to first send us an email via [email protected] to notify our Customer Service Team your returning intention along with the item/s you wish to return within 28 days of purchase.
  • Our Customer Service Team will approve this return if applicable and then send you a shipping label so that you can return your item/s at no extra charge.
  • In the case of approved refund, it will be issued either as store credit with the equal value of your purchased item/s or direct credit bank transfer.
  • The item/s must be in its original packaging, including instruction manuals and all accessories, and unworn, unopened, unused and in its original condition.
  • Bestshopping will not take the risk for the item/s loss or damage during the returning transit.
  • Change-of-mind returning condition does not apply to products such as edible products, products that in the relation of personal hygiene, fragrances, skincare, cosmetics, personalized products; also does not apply on free shipping promotional products and clearance products.
  • A product cannot be returned if it has been engraved, modified, damaged, altered, or sized.
  • Please note that if your returned item/s does not meet the above-listed conditions, your returning claim will be declined and you could only be asking for the item/s to be returned to you at your cost. If you would like to know more and to ensure that your returning item/s meets the condition, send us an email now via [email protected], our friendly Customer Service Team will be happy to help.

 

       What happens if you received a faulty/damaged item?

 

At Bestshopping, our team is working hard to offer every item sold in its perfect condition, however, should you have an issue with a product, we are happy to honor our obligations to you under both the Consumer Guarantees Act 1993 and Fair Trading Act 1996. These obligations are in addition to our returns policy (discussed above). Most of Bestshopping products carry 90 days warranty.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for the products we sell.  We may repair, replace or refund any products in accordance with the Act if that product is faulty or otherwise fails to meet the standards imposed by the Act.

Fair Trading Act 1986

The Fair Trading Act is designed to protect customers from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing, where the product was made, where the product is from, the meeting of New Zealand safety standards, the availability of products in store and the sales techniques used.

If the item/s received that found to be not working or faulty, you are required to make a contact with our Customer Service Team as soon as possible via [email protected] for advising you what is next.

Most of the cases, we will try our best to arrange a replacement or a replacement part/s for you if applicable or otherwise a full or partial refund will be issued.

We will be processing a faulty item/s return with conditions below:

  • You are required to contact us via [email protected] to provide us a description of the issue and to provide us a photography of the faulty item/s or part/s involved within the 90 days upon receiving the parcel.
  • Subject to the provisions of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, we may repair, replace or refund any product that does not meet the standards set out in those Acts.
  • Our Customer Service Team and our technician will determine your case based on the fact and evidence you have provided and your claim maty be granted.
  • Please note that we may require you to demonstrate the problem and we do reserve the right to test on the returned product which please kindly allow up to 2 working days to process.
  • Our Customer Service Team will send you a shipping label so that you can return your item/s at no extra charge, please follow the time rule on the label as much as possible.
  • We will not accept any return without approval from our Customer Service Team.
  • All the returning product/s are required to be packed in the original, unmarked packaging with all the accessories, tools, user manual and invoice included.
  • Please note that if you have damaged or disposed the original packaging or have not included the accessories that originally came with the product, only a partial refund will be granted.
  • Our Customer Service Team will then make a decision if a claim will be granted after receiving your returned product.
  • In the case of approved refund, it will be issued either as store credit with the equal value of your purchased item/s or direct credit bank transfer.
  • Please note if the test result was then found being misrepresented by you or it was due to a misunderstanding of user instructions or incorrect handling then the shipping of returning this product back to you will be at your cost. If you would like to know more and to ensure that your returning item/s meets the above conditions, send us an email now via [email protected], our friendly Customer Service Team will be happy to help.

 

Our Contact Details

 

[contact-form-7 id=”1265″ title=”Contact form 1″]

In order to return a product, please contact us via the above form or via [email protected] with your name, order ID and a summary of the issue. We will then be in touch within 2 working days to arrange for the return of any products in accordance with this Returns & Refunds Policy.